Miss Wan Yuande after

Statistics show that a customer buy a bag on Miss Wan Yuande after bleaching product
is found to handle, requiring returned. Gucci shop after taking the product, so that
the customers take the product home waiting for news. The store-related service
personnel will take pictures transmitted by the customer service center in Shanghai,
and inform the customer strongly demands the return.
Four days later, customer service personnel sent to the store to display e-mail
asking: "Will the goods situation how? Repaired after the second sale can do it?"
One days later, store maintenance staff replies: "This Product is in addition to the
handle bleaching, other places are relatively new, good maintenance can be done
after the second sale." Then, after five days, the customer service department
stores in the ED also inform the person responsible for maintenance this phenomenon
is the product quality problems, and let the maintenance staff asked the Chief
Operating Officer agree a replacement.
At the moment, the ultimate customer service to "instruction", "if you agree a
replacement, I would ask the Italian Order parts, accessories to be repaired back to
do the second sale."
It is reported that sales for the products of secondary processes, in addition to
customer service, maintenance personnel, manager, operations manager and chief
operating officer informed, other departments did not know.